Delivery and Returns


Delivery Methods

North Island

  Order type Delivery type Delivery timeframe
Metro areas Small items NZ Couriers 1-2 working days
Metro areas Large/bulky items StraitNZ 1-2 working days
Rural areas Small items NZ Couriers 2-4 working days
Rural areas Large/bulky items StraitNZ 2-4 working days

South Island

  Order type Delivery type Delivery timeframe
Metro areas Small items NZ Couriers 2-3 working days
Metro areas Large/bulky items Bascik Transport 2-3 working days
Rural areas Small items NZ Couriers 2-4 working days
Rural areas Large/bulky items Bascik Transport 2-4 working days

*Please be aware the above delivery timeframes are not controlled by Waterware and once orders are despatched from our warehouse, we are not responsible for delayed deliveries

*The above delivery timeframes do not include the day the order is picked up by the freight company

*We can only deliver to physical addresses, not PO Box addresses


Delivery Charges

The product prices shown on our website include shipping. The exception is large/bulky bathroomware items (i.e; baths, vanities) that require delivery to the South Island. In this case, shipping is calculated at the check-out stage of the ordering process.

Delivery Issues

If you wish to follow up the status of your delivery or track an order, please call our Customer Service team on 09 273 9191 or 0800 WATERWARE between 8am- 5pm Monday to Friday. In the first instance, please refer to the above Delivery Methods chart to view the expected delivery timeframes. If the timeframe has passed, please call us for assistance. Please consider that as we use 3rd party contractors for our freighting, we do not have control of actual delivery times once the orders leave our warehouse in Auckland.

Return/ Exchange of non-faulty goods

We trust you’ll love your Waterware goods, but if for any reason you’re not satisfied with your purchase, we’ll be happy to help.

All customers (Retail and Trade Account)

Below is an excerpt from our Terms and Conditions of our Returns Of Goods policy.

15. Returns Of Goods
15.1 Returns of Goods will only be accepted provided that:
(a) the Client can provide proof of purchase; and
(b) the Supplier has agreed in writing to accept the return of the Goods; and
(c) the Goods are returned to the Auckland Warehouse at the Client’s cost within thirty (30) days of the delivery date; and
(d) the Supplier will not be liable for Goods which have not been stored or used in a proper manner; and
(e) the Goods are unused and returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.
15.2 At the Supplier’s discretion, the return of Goods for credit will incur a handling fee of fifteen percent (15%) of the value of the returned Goods plus any freight. 
15.3 Returns will be for product only, no refund of delivery fees is payable.  Any return delivery costs incurred by the Supplier will be deducted from the credit amount.
15.4 The Supplier will not be liable for any returns lost or damaged in-transit when returned
15.5 Non-stocklist items or Goods imported, procured, or manufactured to the Client’s specifications are under no circumstances acceptable for credit or return.
15.6 Sale and/or clearance items are non-returnable, non-refundable and no credits will be given.

If you have any queries regarding a return, please contact our Accounts team at or call 09 273 9191/ 0800 WATERWARE.

Warranty/faulty goods

All goods sold by Waterware are covered by warranty periods relevant to that item. If you believe your product to be faulty, please click here to be taken to our Service Request form.

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